How to Order

How a first order moves from enquiry to shipment.

Order Process

1. Enquiry. Send your requirement — model or application, size, conveyed medium, pressure, temperature and quantity. One sales contact follows the whole order.
2. Specification confirmation. We confirm the specification against your medium, working pressure, temperature range and installation environment.
3. Sample (if needed). Standard samples for regular products; custom samples are assessed first.
4. Quotation and PI. Price, quantity, lead time, packing, payment and trade terms are confirmed; after you confirm the quotation, we issue a Proforma Invoice (PI).
5. Payment. New customers: 30% deposit and 70% before shipment for regular production orders. Stock small orders, large orders and custom orders follow their own agreed terms; existing customers are negotiated order by order.
6. Production. The production period runs in calendar days from the agreed payment milestone, includes scheduling, and ends at manufacturing completion. Progress is updated at least weekly and at key milestones.
7. Final payment, inspection and packing. The final payment is collected after manufacturing completes per the original PI; inspection, packing and formal quality release follow, with third-party inspection where agreed.
8. Shipment. After the order's payment conditions, quality release, packing and shipping details are confirmed, the goods are dispatched; shipping documents and tracking follow.
9. After-sales. Your original sales contact handles use questions and exceptions. Remedies for our shortage or wrong shipment are agreed case by case and do not require a new order.

Common Questions

• MOQ (minimum order quantity): production MOQ is confirmed per specification. Stock items can be bought in small quantities. Trial orders below production MOQ are assessed by the factory and may carry a higher unit price or extra production costs.
• Samples: standard samples are free within the approved allowance, freight paid by the customer; custom sampling costs are evaluated per case.
• Payment terms: for stock orders, the USD 3,000 PI total is the threshold between payment methods — it is not a site-wide MOQ. Existing customers' terms are agreed per order.
• Lead time: the production period is calendar days to manufacturing completion; inspection, packing and the ready-for-shipment date are stated separately in the quotation or PI.
• Response time: the first reply to an enquiry or quality complaint comes within 1 sales working day (Monday to Friday, excluding public holidays). This is the reply time, not a promise to finish technical assessment or resolve a complaint the same day.
• Final quantity and freight: the actual quantity and final freight difference are confirmed before dispatch.

Ready to start? Send us your requirement and we will confirm the right specification and terms.